Operations Manager

Fix4Ever is a leading platform for on-demand repair services, connecting skilled technicians with customers for home appliance repairs. We're revolutionizing how people get things fixed with our reliable, transparent, and customer-centric service model.

We are seeking a strategic Operations Manager to oversee our field operations, manage teams, and drive operational excellence. You will play a crucial role in scaling our service delivery while maintaining quality and customer satisfaction.

• ✓Oversee all aspects of field operations and service delivery
• ✓Manage and mentor field coordinators and technician teams
• ✓Develop and implement operational strategies and processes
• ✓Monitor KPIs and performance metrics
• ✓Ensure quality standards and compliance with regulations
• ✓Manage budgets and optimize operational costs
• ✓Build strong relationships with customers and stakeholders
• ✓Identify opportunities for process improvement and growth
• ✓Handle escalated customer issues and complaints

• ⭐7+ years of operations management experience
• ⭐Proven track record in managing teams and operations
• ⭐Strong leadership and decision-making skills
• ⭐Excellent communication and interpersonal abilities
• ⭐Financial acumen and budget management experience
• ⭐Knowledge of service industry best practices
• ⭐Strategic thinking and analytical skills
• ⭐Ability to handle pressure and drive results
• ⭐Experience with operations management software and analytics