Senior Technician

Fix4Ever is a leading platform for on-demand repair services, connecting skilled technicians with customers for home appliance repairs. We're revolutionizing how people get things fixed with our reliable, transparent, and customer-centric service model.

We are seeking an experienced Senior Technician to lead our field operations and mentor junior technicians. You will handle complex repair jobs, ensure quality standards, and contribute to team development while maintaining our commitment to customer excellence.

• ✓Execute complex and high-value repair jobs with precision
• ✓Mentor and train junior field technicians
• ✓Conduct quality assurance reviews on completed repairs
• ✓Handle difficult customer cases and resolve disputes
• ✓Provide technical guidance to the team
• ✓Identify recurring issues and suggest process improvements
• ✓Maintain inventory and manage tool allocation
• ✓Contribute to training material development and best practices documentation

• ⭐5+ years of professional appliance and electronics repair experience
• ⭐Expertise in diagnosing and repairing multiple types of appliances
• ⭐Leadership and mentoring experience
• ⭐Excellent communication and customer service skills
• ⭐Strong problem-solving abilities
• ⭐Knowledge of safety standards and regulations
• ⭐Ability to work independently and make decisions
• ⭐Reliability and professional demeanor